Frequently asked questions

The set time for an urgent care visit begins with the 10-minute time limit, but a provider can extend the visit an extra 10 minutes if necessary. Most visits (facetime with the patient) typically last somewhere between 7 and 10 minutes.   

You’ll just need one of the following:

• A computer with an internal or external camera. You can use a wide range of web browsers such as Chrome, Explorer or Firefox.

• An iPhone or iPad with the camera enabled and our provider app downloaded. We recommend using a stand for your phone or iPad during visits to keep the camera stable.

Many aspects of the in-person physical exam can also be done remotely. You will be able to visually assess the patient, and can accurately gauge general distress, skin tone, clarity of thought and speech, respiratory rate, work of breathing, gait, etc. You can also have the patient assist in the physical exam, following your instructions to palpate areas of tenderness, assess ROM, assist in moving the camera to visualize areas such as the oropharynx, and assist in abdominal self-exams. In conjunction with a thorough history, many providers feel that the information they can obtain from a video visit is sufficient for accurate diagnosis of many conditions.

Patients access our physicians directly through Amwell or receive benefits by an employer or insurance provider that is contracted with AMG. All billing and payment from patients are dealt with administratively and are not the responsibility of the provider.  

Patients come in through our Amwell patient platform seeking care. On Amwell, they can browse services by specialty or practice name and will only see services from providers licensed in their state. Through our health plan and employer partnerships, as well as our own direct-to-consumer marketing efforts, we have a robust patient base you can offer services to.

Amwell Medical Group providers also see patients on our partner platforms, including major health systems and hospitals nationwide.

All providers have access to video-based training as well as 1:1 training sessions with a member of our team. Training includes an overview of the Amwell platform and telehealth best practices. Amwell Medical Group providers must complete training and pass a final assessment to see patients.

AMG’s Clinical Quality Assurance team works with our providers to develop policies, guidelines and protocols. In addition, QA reviews visits and associated documentation, and provides supplemental training and feedback.  

The NOC and medical leadership are available to assist at any time of day. Physicians will also be trained on procedures to connect a patient with emergency care in their area.   

When providers are on the system, they’ll have access to our Network Operations Center (NOC), a 24/7 support team for any physician on the system. The NOC has been trained to assist with anything from technology issues to scheduling.  

In order to be successful in telehealth, there is a certain level of technological skills that each provider should possess:   

• High comfort level navigating new software and different web browsers  
• An ability to maneuver an iPad or iPhone including app installation and utilization

You can take an appointment from any private location. Keep in mind that you cannot take an appointment with anyone else in the room with you. To ensure patient privacy, we recommend taking appointments from your home or office with the door closed.

Patients will be able to focus on you better if the environment behind you is a light solid color, clean, simple and not distracting. A light blue backdrop is preferable for the optimal video experience. Position yourself in front of a blank wall instead of a wall full of bookshelves.

The Amwell| Medical Group (AMG) is a physician-owned and operated medical practice. We service our payer health plan, health system and employer group patients via American Well's state-of-the-art, HIPAA compliant, video-based platform. Our urgent care offering is staffed by board certified family and emergency medicine physicians, internists and pediatricians. Recently, the offering was expanded to include nurse practitioners as well. In addition to urgent care, AMG also manages a national behavioral health practice, which includes therapy and psychiatry, as well as a nutrition practice staffed by registered dieticians. We practice across all 50 states - 24 hours/day, 365 days/year. Our providers are both single- and multi-state licensed and credentialed to work with our client referrals across the country.   

Our patients typically have acute care needs that don’t require a trip to the Emergency room. Some examples of the conditions we treat include:   

• Acute Bronchitis                                   
• Headache                               
• Fever      
• Conjunctivitis                                         
• Influenza                                 
• Back pain 
• UTI                                                         
• Respiratory Infection             
• Sprains and strains  
• Sinusitis                                                 
• Diarrhea                                   
• Pharyngitis   
• Exacerbations of chronic disease (asthma, diabetes)   

Patients may also be seen for triage or prescription refills. 

Providers are paid per patient depending on the time of day and day of the week that the visit takes place. For more details on this schedule a time to speak with a member of our onboarding team.

U.S.-based independent providers and small group practices can create a private practice on Amwell for cash pay services. Providers must have an active medical license in good standing.

Larger groups and health system employees should contact our sales team for more information on enterprise solutions. You must have an active medical license in good standing to practice on Amwell.

In order to join our network, physicians must have all of the following:

• Minimum 1 active state license
• Current board certification
• Minimum 1-year post-residency experience
• An active, unrestricted DEA license

Amwell Medical Group provides malpractice for providers who join the group.  The policy is claims made, and tail coverage is included. More details will be provided during the onboarding process.  

You will be able to see patients located in the state(s) where you have active, unrestricted licensure.

We recruit for Amwell Medical Group based on available positions, and requirements vary by specialty. Visit the specialists' pages to view current openings and requirements.

One of the benefits of telehealth is that you determine your own schedule. You’ll practice on-demand or open up appointments depending on how you choose to practice.

Urgent care providers practice on-demand, logging into our platform to see patients when it’s convenient. Other specialties will open up available appointments for patients to book.

Our application process is simple! Providers can complete and submit a credentialing application. If the provider’s credentials meet our criteria and the provider’s attributes match our current needs, we will put your application in process right away. If applicants are unsure about moving forward, they will have the opportunity to speak with a member of the Onboarding team for more information. 

You will be able to e-prescribe and manage medications with the highest level of SureScripts integration including full a formulary*, up-to-date prescriptions and geolocation pharmacy selection. There must be video connection in order to prescribe; physicians cannot prescribe based on a phone or chat encounter.

Based on your credentials and verification you may be able to ePrescribe in the Amwell platform. Medications below are excluded from the formulary:

• Controlled substances (narcotics, anxiety medications, ADHD medications)

• Muscle relaxants

• Medications for erectile dysfunction

• Any additional state specific controlled medications (additional pain medications, pseudoephedrine)

It’s important to note that a video connection must be made in order to prescribe. Physicians cannot prescribe based on a phone or chat encounter alone.   

Providers document on our proprietary EMR directly on the Amwell platform. The platform also allows for chat with the patient, dissemination of patient education materials, e-prescribing and sick slip generation.