Our Behavioral Health practice was developed with the goal of treating a wide variety of patients who are encountering life challenges and diagnoses. Some examples of common presentations include:

• Depression and other mood disorders


• Anxiety spectrum disorders (GAD, OCD, Social Anxiety Disorder, Panic Disorder)


• PTSD and other trauma-related concerns


• ADHD


• Relationship/family and life cycle issues


• Weight loss


• Insomnia and other sleep related issues


• Stress

Patients access our physicians directly through Amwell or receive benefits by an employer or insurance provider that is contracted with AMG. All billing and payment from patients are dealt with administratively and are not the responsibility of the provider.

Providers document their visits on the American Well platform. In order to complete each visit electronically, the online clinical documentation must be completed within 24 hours of each visit.

Patients book appointments in advance, typically 3-5 days prior to the visit. Patients can request an appointment only during time slots that providers have opened up on the system. Therapists will access the scheduling database and load available hours into their calendars. There is no minimum or maximum number of hours required; some providers set their availability to 1 hour/week, others schedule much more. Visit length is 45 minutes.

Master’s level therapists are reimbursed $55 per session. The rate for psychologists is $75 per session.

We provide malpractice coverage for all visits AMG providers conduct on the system. The policy is claims made, and tail coverage is included. More details will be provided during the onboarding process.

Providers can access the American Well platform from most computers (PC, Mac) with a high-speed internet connection and video capability.

In order to be successful in telehealth, there is a certain level of technological skills that each provider should possess. Generally, providers should have a high comfort level navigating new software and different web browsers.

The NOC and medical leadership are available to assist at any time of day. Physicians will also be trained on procedures to connect a patient with emergency care in their area.

The amwell| Medical Group (AMG) is a physician-owned and operated medical practice. We service our payer health plan, health system and employer group patients via American Well's state-of-the-art, HIPAA compliant, video-based platform. Our urgent care offering is staffed by board certified family and emergency medicine physicians, internists and pediatricians. Recently, the offering was expanded to include nurse practitioners as well. In addition to urgent care, AMG also manages a national behavioral health practice, which includes therapy and psychiatry, as well as a nutrition practice staffed by registered dieticians. We practice across all 50 states -24 hours/day, 365 days/year. Our providers are both single- and multi-state licensed and credentialed to work with our client referrals across the country.

Our clinicians utilize multiple treatment modalities in their practice such as:

• Cognitive Behavioral Therapy


• Dialectical Behavior Therapy


• Short Term, Solution Focused Therapy


• Mindfulness


• Acceptance and Commitment Therapy


• Exposure and Response Prevention


• Rational Emotive Behavioral therapy

In order to join our network, behavioral health providers must have all of the following:

• At least 1 active state license


• Independent licensure


• Minimum 1-year experience as an independently licensed clinician


• Experience treating patients in an outpatient setting Psychologists must have a PhD or PsyD from APA accredited institution


• Social workers and counselors must have a master’s degree from regionally accredited institution

Our application process is simple! Providers will visit https://providers.amwell.com/where they can complete and submit a credentialing application. If the provider’s credentials meet our criteria and the provider’s attributes match our current needs, we will put your application in process right away. If applicants are unsure about moving forward, they will have the opportunity to speak with a member of the Onboarding team for more information.

AMG’s Clinical Quality Assurance team works with our providers to develop policies, guidelines and protocols. In addition, QA reviews visits and associated documentation, and provides supplemental training and feedback.

When providers are on the system, they’ll have access to our Network Operations Center (NOC), a 24/7 support team for any physician on the system. The NOC has been trained to assist with anything from technology issues to scheduling.